Senior Manager, Customer Success

Overview

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

ShareDo, part of Clio, is a cutting‑edge adaptive work‑management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their Case Management System to streamline processes, maximize margin, and provide improved client experiences.

In March 2025, Clio announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees.

Responsibilities

• Lead and mentor a geographically distributed Customer Success team, ensuring consistent excellence across regions and markets.
• Define and execute a global CSM strategy that scales with ...