Senior/ Manager, Customer Support (Contract ending 31 December 2027)

(What the role is) Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being. To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different settings including workplaces, schools, community, health screening / school health and dental services. HPB also manages a contact centre, corporate website, social media platforms, HPB's Healthy 365 mobile app, and conduct roadshows in support of specific programmes. This role focuses on supporting the review of customer facing support content, a key initiative to enhance communication clarity across customer touchpoints. The position holder will also drive critical system enhancements and process improvements for the contact centre operations, while managing departmental budgets and resources. Success in this role ...