Senior Manager Enablement and Readiness

Drive operational excellence at Xplore as a Senior Manager in Markham, Ontario. Oversee the lifecycle of readiness for all customer-facing changes.
You will be the key player in ensuring that all initiatives from various departments such as Marketing and Product are operationally ready. Your strategic partnership with stakeholders will ensure assessments of impacts and risks, setting the stage for smooth implementations. Authority to affect changes and delays will be crucial, making your role a vital one for organizational success.
Key Responsibilities:
• Ensure accountability for all customer-facing operational changes
• Establish readiness criteria across initiatives before launch
• Challenge stakeholders on designs that impact operations
• Lead effective change management and adopt metrics
• Validate all customer experiences prior to launch
Requirements:
• Minimum 8 years in operational readiness or related fields
• At least 5 years in matrixed project ...