Senior Manager for O2C / Cash Application Account

Make that bold move today! Join Concentrix as a Senior Operations Manager for our Collections Account!

What you need

• Must have at least 3 years SOM experience handling Order to Cash (O2C), Collections Account.
• Must be willing to work on-site in Giga Tower, Bridgetowne Pasig and able to work on shifting schedules.
• Strong analytical, problem solving and general troubleshooting skills
• Ability to communicate technical issues in non-technical terms
• Able provide customer and technical support to customers through inbound phone, chat and email requests

What will you be doing

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development and performance management
• Provide written performance appraisals
• Act when necessary as a problem solving escalation point for Supervisors and front line RAs...