Senior Manager, Global Quality & Escalations

A global technology company in Monterrey, Mexico seeks a Quality Manager to oversee product quality and performance reporting. The ideal candidate will have a Bachelor's degree and over 10 years of experience, including 5 in a management role. Responsibilities include leading quality improvement initiatives, analyzing performance metrics, and collaborating with cross-functional teams to ensure customer satisfaction. The role includes approximately 25% travel. Strong proficiency in English and data analysis is required.
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