Senior Manager, Guest Services (Contact Centre) Integrations

As the Senior Manager, Guest Services Integrations, you will play a critical role in leading the operational development of Guest Services across process, technology, data, and cross‑functional ways of working. As the senior operational representative for Guest Services, you will ensure the needs of our guests and frontline teams are reflected in business initiatives, process design, systems changes, and experience decisions that impact how we operate.

You will lead the work that enables Guest Services to operate with greater clarity, consistency, and impact, while strengthening alignment with regional and cross‑functional partners. This role will help establish and evolve best practices, support global ways of working, and build a centre of excellence in North America that contributes to the long‑term growth of Guest Services.

You are a strategic, collaborative, and operationally minded leader who can influence across teams, connect priorities, and transl...