Senior Manager, i

Key Responsibilities

1. Plan, manage and monitoring the operation of Statement Cards Vendor Services
2. Monitor the BAU operation & Outsource vendors comply to the SLA
3. Monitor the daily/ monthly reports are prepared and submitted on time
4. Conduct Monthly Operational Meeting with the Business unit, Courier vendors and Outsource vendors
5. Managing complaint / incident which related to outsource vendors
6. Investigate by requesting incident report from outsource vendors
7. Participate as Subject Matter Expert if there tender exercise / contract extension/ contract renewal related to Outsource Service Provider/ Courier vendor/ Stationery vendor
8. Contract management – Review addendum, proposal & agreement
9. Managing any observation/ finding report
10. Plan & manage the departments budget
11. Managing replenishment, charge out & reconciliation of postages related
12. Developing and sustaining long standing re...