Job Description
Senior Manager II - Senior Cluster Manager
DH Operations Department
No lengthy intro here, let’s get straight to the details, Zepto speed.
Responsibilities, aka, what we’d like you to deliver :
●Own end-to-end operations for a cluster of 25 - 40 dark stores, ensuring seamless
execution from inbound to dispatch.
● Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch
processes with strict adherence to SLAs.
●Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing
efficiency, defect rates, damages, shrinkage, and overall cost metrics.
●Ensure high inventory accuracy across stores through strong control mechanisms,
audits, and loss-prevention initiatives.
● Drive quality compliance across handling, storage, and dispatch processes while
standardizing SOPs across all nodes.
●Lead Store Managers and...
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