Senior Manager (Internal)

Senior Manager - Operations

Location: Sandton, Johannesburg

Compensation: Negotiable

Start Date: ASAP

Reporting to: Director of Operations

Lead. Innovate. Transform.

What You’ll Be Doing

Operational Excellence & Performance Management

• Oversee multiple high-volume operational teams, ensuring they meet KPIs and SLAs.
• Optimise processes to enhance efficiency, improve service quality, and streamline workflows.
• Lead the onboarding and integration of new clients, ensuring smooth operational transitions.
• Collaborate with Workforce Management & Quality Assurance teams to drive consistency and excellence.

People Leadership & Development

• Lead, mentor, and develop Call Centre Managers and their teams to achieve peak performance.
• Foster a culture of accountability, engagement, and continuous improvement.
• Identify high-potential employee...