Senior Manager Investment Process ( Virtual Connect) (Toronto)

Job Profile Summary leads the design, governance, implementation, and continuous optimization of end-to-end Retail Investment processes within Virtual Connect. Ensures process design, execution, and performance align to business strategy, regulatory requirements, risk frameworks, and client experience expectations.

Key Accountabilities – Process Ownership & Governance

• Own and approve end-to-end process design, standards, and control frameworks across Virtual Connect Retail Investment processes.
• Ensure all processes meet regulatory, compliance, and risk management requirements.
• Maintain integrity, scalability, and consistency of process design across all channels.
• Act as the primary authority for process design decisions, escalating material impacts as required.

Key Accountabilities – Process Performance, Insights & KPI Delivery

• Own and drive performance against jointly agreed KPIs including business outco...