Senior Manager IT - CRM & Loyalty

Essential Duties and Responsibilities: 

1. Technical Implementation and Configuration: 

? Lead the implementation, configuration, and customization of MS D365 CRM, 

loyalty, and marketing automation platforms. 

? Develop and maintain integrations between MS D365 CRM platform and other key 

systems, including ERP, e-commerce platforms, and analytics tools. 

2. Data Management and Quality Assurance: 

? Oversee data migration processes, ensuring the integrity and accuracy of 

customer data across systems. 

? Implement ETL processes, API, and data quality assurance practices to ensure 

seamless data flow between platforms. 

3. System Performance and Issue Resolution: 

? Troubleshoot and resolve issues related to platform performance, data integrity, 

system errors, and user experience. 

? Ensure that systems are running at optimal performance and provide timely 

resolution to technical challenges. ...