Senior Manager / Manager, Specialised Matters, Appeals and Reconsideration (SAR)

[What the role is]

Victims of online harm often have no effective way to stop the harm, especially where perpetrators act anonymously online. The Online Safety Project Office has been newly set up to establish a regime that better protects victims by providing timely, effective and accessible means of relief.

SAR is the team within the Office responsible for reconsideration, appeals and other specialised casework. It supports victims in matters such as helping identify perpetrators of online harm, and helps ensure that Office’s decisions are robust, properly reviewed, and able to withstand scrutiny.

[What you will be working on]

• Handling applications by victims for end-user identity information (EUI) of perpetrators of online harm
• Handling applications for reconsideration of decisions
• Assisting in matters relating to appeals against decisions
• Establishing relevant standard operating procedures
• Developing, ma...