Senior Manager - Mortgage Renewal Lifecycle

Application Deadline:07/01/2026Address:33 Dundas Street WestJob Family Group:Customer SolutionsThis is a hybrid role in TorontoSenior Manager, Mortgage Renewal Lifecycle (Contract)Location: Toronto, ONTeam: Customer Lifecycle ManagementReports to: Director, Customer Lifecycle Management & StrategyContract Duration: 16 Month Contract Through October 31, 2027Role SummaryThe Senior Manager, Mortgage Renewal Lifecycle (Contract) is accountable for leading the design, build, and delivery of the Mortgage Renewal Lifecycle journey , a priority initiative aimed at transforming renewal from a rate-driven transaction into a relationship-led lifecycle moment .This role owns end-to-end journey health and effectiveness , from strategy through execution and post-launch optimization, with a focus on improving customer retention, primacy, and long-term relationship growth . The Senior Manager will lead cross-functional efforts to engage customers earlier, orchestrate personalized experiences across ch...