Senior Manager of Customer Technical Services

Join Leap Tools as the Senior Manager of Implementation Services and drive excellence in technical project management. Ensure seamless onboarding and implementation while fostering a high-performance team culture, even in a remote setting.

In this strategic role, you will oversee the customer technical lifecycle and manage a global team dedicated to operational efficiency. Collaborate with heads of Product and Sales to ensure our solutions meet critical customer needs and strengthen integrations across various platforms.

Key Responsibilities: • Execute vision for Professional Services aligned with company goals • Influence product roadmap in collaboration with Engineering • Support customer journey from sales through post-go-live • Improve onboarding methodologies to maintain high quality • Manage a remote, multilingual team's productivity and efficiency

Requirements: • 5+ years in managing Technical Projects or Professional Services teams • Strong communicat...