Senior Manager - Omnichannel Engagement

Role: Senior Manager - Omnichannel Engagement

Job Description:

The Engagement Lead partners with my client's clients and accounts to elevate my client's positioning as a Strategic Partner and enable a seamless client experience through strong engagement and delivery leadership. This role combines passion for client satisfaction, healthcare domain expertise, digital technology understanding, and the ability to lead delivery across multiple stakeholders while coaching and mentoring teams to grow accounts.

As the Engagement Lead, you are the single point of contact for delivery, strategic positioning, and escalations. You will interface across key functions in Commercial and Medical (internal teams), and with internal stakeholders as well as external stakeholders/partners. You will oversee a matrix team assigned to client delivery and assume accountability for end-to-end delivery of multi-service line eng...