Senior Manager Operation Excellence

About the client:

Our client is an online travel platform and travel-technology provider that lets users search and book travel services such as flights and hotel accommodations through one portal. It offers travel booking solutions for both B2C (consumer) and B2B (travel agents/business partners), with features including real-time flight search, hotel booking, and travel APIs that integrate booking and ticketing functions into other systems.

Role Purpose:

The Senior Manager Operation Excellence is responsible for leading and strengthening operational excellence across customer and agent support channels, improving workflow efficiency, and ensuring consistent service delivery. This role serves as a bridge between commercial strategy and day-to-day operations, enabling a stable execution and scalable processes as the business grows. The ideal candidate bring...