Senior Manager – Operations

Location: Riyadh, Saudi Arabia. Permanent. Date posted: 20 May 2026.

The Manager - Customer Care at The Red Sea Utilities Company (TRSUC), a subsidiary of Red Sea Global (RSG), is responsible for leading and continuously improving customer care operations across utility services supporting large‑scale regenerative tourism developments such as The Red Sea Project and Amaala. Operating within a utilities and infrastructure environment focused on renewable energy, desalination, wastewater treatment, solid waste management, district cooling, and telecommunications, the role ensures efficient handling of customer inquiries, service requests, complaints, and incident‑related communications across multiple service channels including call center, email, web portals, and digital platforms. The Manager oversees end‑to‑end service request lifecycle management, ensuring accurate logging, prioritization, tracking, escal...