Senior Manager Operations Customer Service

Position Summary

Position is responsible for directing all communications and operation for all accounts as they directly pertain to meeting customer requirements and needs. This position reports to the General Manager, is the primary liaison between the airline customers and the Gate Gourmet operational unit.

What we’re looking for

We’re seeking a dynamic professional who has a passion for customer service. A charismatic problem solver who can be a key point of contact for our customers and one who asks as a liaison to supersede customer expectations.

Essential Duties and Responsibilities

• Oversees all aspects of account management, including communication with the airline head office, local office where the operational unit is located, and primary account management within Gate Gourmet.
• Ensures compliance with all customer and airline service requirements by maintaining performance on customers as specified in the con...