(Senior) Manager, Product Performance - (Logistics, Self Service Products)

Job Description

We are looking for a Senior Manager, Product Performance to join our Service product line in Logistics on our journey to always deliver amazing experiences.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

The Service product line is responsible for all customer support-related products across Delivery Hero’s global brands — including both our AI-powered support agents, our in-house human agent-facing tools for customer issue resolution, and our Self-Service engine applications. These platforms enable millions of interactions between customers, agents, riders and vendors every month, and play a critical role in ...