Senior Manager, Sales Enablement

This position resides in the Customer Solutions team focused on any customer facing solution - across all connected home channels - from processing claims to technical support. The Senior Manager, Sales Enablement will collaboratively carry out the subscriber retention strategy set. This person will be responsible for developing and implementing the tactical plans and creative content that support these key strategic initiatives, including a focus on sales-driving behaviors and customer retention efforts. This person will also inform the development and continuous analysis of key performance indicators. They will be responsible for understanding the Expert-level behaviors behind the indicators and in collaboration with other key stakeholders (Operations, Process Improvement, Compensation, etc.), ensuring that incentive programs are reinforcing desired behaviors. These behaviors should support the larger operational objectives and result in the organization meeting certain key AOP initi...