Senior Manager, Scam Disruption

Senior Manager, Scam Disruption

Requisition ID: 260785

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Scam Disruption, leads and oversees Scam Disruption operations, ensuring strategies and initiatives are executed in compliance with governing regulations, internal policies, and procedures. This role focuses on real-time engagement with customers who may be under the influence of scam tactics, leveraging behavioral cues and scam psychology to interrupt the fraud cycle. Ensures operational efficiency, quality, and effectiveness while mitigating losses, protecting customers, and minimizing reputational risk.

**Is this role right for you? In this role you will:**

+ Manages a team that focuses on real-time engagement with customers who may be under the influence of scam tactics, using behavioral cues and scam psychology to interrupt the fraud cycle.
+ Champion a custo...