Senior Manager, Service Innovation and Inclusion Frontline Program Department

SENIOR MANAGER, SERVICE INNOVATION AND INCLUSION (SI&I) – Frontline Program Department Prosper Canada is a national charity focused on expanding financial empowerment services for low- and moderate-income Canadians. We value equity, inclusion and collaboration and are seeking an entrepreneurial leader to accelerate innovation in our service delivery.

The Opportunity Over the next 4 years, we aim to help 1 million people build financial well‑being and connect them to $2 billion in additional income. This role will drive innovation projects and inclusive service models that improve reach, quality and accessibility.

Key Responsibilities 1. Prioritize and drive financial empowerment innovation (30%)

Prioritize and test financial empowerment service model, tool and resource innovations in alignment with strategy and resources.

Establish structured innovation frameworks and processes to guide work from ideation through proof‑of‑concept and larger‑scale pil...