Senior Manager, Solution Development & Innovation

About HKT Teleservices

HKT Teleservices is a leading Business Process Outsourcing (BPO) and Customer Experience Management (CXM) provider, delivering comprehensive omni-channel customer engagement solutions to global clients.

With deep operational expertise and an innovation-driven mindset, we are transforming how customers interact across voice, digital, social, and automated channels, fueled by AI, analytics, and cloud technologies.

We are seeking a Senior Manager, Solution Development & Innovation to champion this transformation — driving the design and deployment of unified omni-channel experiences and intelligent automation solutions that redefine customer engagement.

Position Summary

The Senior Manager, Solution Development & Innovation is responsible for architecting and delivering end-to-end omni-channel and AI-driven customer experience solutions.

Repor...