Senior Manager Systemic Customer Issues

We’re excited to offer a 12-month secondment/contract opportunity to join the Group Customer Relations team as a Senior Manager – Customer Systemic Issues.

Do work that matters

Group Customer Relations (GCR) oversees complaint handling for the Commonwealth Bank Group and is the centre of excellence for managing customer feedback. We’re here to support the resolution of customer issues and to actively take carriage of matters that are sensitive or complex. The Systemic Customer Issues team is part of GCR and is focused on identifying emerging customer risks and guiding our businesses to promote fair customer outcomes and enhance CBA’s risk culture through customer complaints.

See yourself in our team

As Senior Manager Systemic Customer Issues you will report into the Head of Systemic Customer Issues.

In any given week you will:

• Role model a risk mindset by inspiring, influencing and leading the identification, examination and res...