Senior Manager, Vulnerable Customers

About the Role
The Senior Manager – Vulnerable Customers leads the delivery of the organisation’s Vulnerable Customers Action Plan, driving the work required to identify, assess and document systemic risk drivers affecting customers experiencing vulnerability. This is a specialist role that provides a defensible, evidence-based view of BOQ’s current approach to vulnerable customers, including detailed root cause analysis, assessment of control effectiveness and identification of material gaps against regulatory expectations under the Banking Code of Practice.

Initially scoped for 6 months with the potential to extend up to 12 months, this role will contribute towards building a sustainable framework that oversees, manages and monitors customers experiencing vulnerability.

Operating as a Line 1 specialist, you will work closely with Line 1 businesses, Risk, Compliance, CAO and Transformation teams to build a robust environment that acts as a centre of excellen...