Senior Officer

MAIN OBJECTIVE OF ROLE
To assist in governing and adopting relevant IT Service Management (SM) practices ensuring all change initiatives in IT are completed in the most seamless manner and to increase the employee's adoption and usage through effective communication and change management methodologies.

Key Responsibilities

• Applies a structured methodology and lead change management activities for flydubai and is responsible for ensuring that changes are implemented in a controlled and consistent manner, minimizing disruption to the business while maximizing the benefits of the changes.
• Performs change impact assessment by seeking clarification on type of change, need for change, activities, impact, etc.
• Distributes notifications of upcoming changes, change freezes, and policy and procedural updates to relevant stakeholders.
• Defines templates, connectivity criteria, production acceptance testing cycles to ensure all IT systems (infra, ...