Senior Officer / Officer, Customer Service (Customer Retention)

AXA Group

FULL_TIME hong kong, hong kong Information and Record Clerks

Posted:

June 13, 2026

Location:

hong kong, hong kong, Hong Kong

Job Description

  Responsibilities:  
 Responsible for contacting the existing customers to identify the reasons of policy termination and lapsation and provide feasible solutions to retain the policies (No cold call is required)
 Provide follow up services to customers for policy retention such as explaining the plan feature, informing about the policy notification, and providing guidance on policy changes
 Resolve customers’ enquiries including soft complaints and escalated from CCA in a timely and professional manner 
 Meet service turnaround time and achieve Team monthly & yearly KPIs
 Adhere to company standards and guidelines to deliver quality service and provide recommendations for workflow and procedure improvement 
 Enhance job knowledge through participating in training courses
 Perform other support duties as assigned
  Qualifications: 
 Post-Secondary with customer service experience
 C...
                

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Job Overview

Job Type: FULL_TIME

Location: hong kong, Hong Kong

Posted: June 13, 2026

Deadline: July 23, 2026