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Senior Officer, Pre-Authorisation and Minor Claims

Prudential plc
Full-time Kuala Lumpur, Federal Territory of Kuala Lumpur Business Operations Specialists
Posted:
June 09, 2026
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

•Handle and assess minor and pre-authorization claims within delegated authority, ensuring compliance with SLAs, policy terms, and medical guidelines.

• Participate in UAT script reviews and ad hoc projects.
  • Handle minor or pre-authorization claims, issue GL within authority limit and refer larger claims to senior assessor for approval.
  • Perform claims investigation where necessary.
    - perform checker role under the maker and checker framework.
  • Handle enquiries and complaints from customers, a...

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    Job Overview

    Job Type: Full-time
    Location: Kuala Lumpur, Malaysia
    Posted: June 09, 2026
    Deadline: July 19, 2026