Senior Operation Executive

Job Description

• Customer Management & Communication
• Shipment Coordination & Monitoring
• Documentation & Compliance
• Issue Resolution & Escalation
• Coordination with Cross-Functional Teams
• Performance & Service Reporting
• Process Improvement & SOP Compliance
• Team Support & Training
• Billing & Cost Verification

Job Requirement

• Familiar with INCOTERMS
• Able to speak in local language and English
• Familiar with customer expectation and handling customer escalations.
• Able to adapt to change of environmental policies and company policies
• Familiar with and well able to work within the import/export process
• Knows risk and Insurance terms and knowledge of GST application
• Familiar with and able to work with the company's quality and environmental policies
• Good communication skills, financial awareness to support superior manager ...