Senior Operation Manager

HKT
Full Time Hong Kong, Hong Kong Top Executives
Posted:
June 14, 2026
Location:
Hong Kong, Hong Kong, Hong Kong

Job Description

Responsibilities


  • Oversee and manage the day-to-day operations of the eMPF Service Centres and Contact Centre teams to ensure smooth, efficient, and compliant service delivery.

  • Lead and coordinate User Acceptance Testing (UAT), system enhancements, and end‑to‑end operational trial runs for both new and existing eMPF Centres.

  • Coordinate with different department on system and workflow facilitation 

  • Support the setup of new centres/teams, including facility preparation, equipment installation, resource planning, and participation in recruitment and onboarding processes.

  • Supervise the Contact Centre team, including handling complex customer cases, escalations, and investigations while ensuring adherence to pension-related regulatory requirements.

  • Assist in maintaining and updating audit programs; prepare and complete audit documentation and conduct regular service audits to ensure compliance with company polic...
  • Apply for this Job

    Submit your application for the Senior Operation Manager position at HKT.

    Apply Now Save for Later

    Job Overview

    Job Type: Full Time
    Location: Hong Kong, Hong Kong
    Posted: June 14, 2026
    Deadline: July 24, 2026