Senior Operations Associate at Pontosense

Elevate the operational backbone at Pontosense as a Senior Business Operations Associate in a hybrid model. Leverage your skills to streamline workflows, improve data quality, and enhance productivity.
As part of a mission-driven company, you will collaborate closely with the COO, identifying inefficiencies across billing, logistics, and customer support. Your focus will be on transforming complex processes into clear, reliable systems using automation and AI tools. Engage in continuous improvement of operational efficiency while supporting cross-functional teams.
Key Responsibilities:
• Execute improvements across billing and customer deployments
• Redesign workflows using AI and workflow automation
• Maintain high-quality CRM and operational data
• Create and manage SOPs and internal controls
• Track operational KPIs for performance and risk management
Requirements:
• 2–4 years’ experience in operations or a similar role
• Strong analytical skills and at...