Senior Operations Associate

Collection Operations
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be Bolder for Better.
Description
What you will do:
Respond to inbound customer calls, chats, and emails with professionalism.
Manage escalated and complex customer concerns.
Provide assistance and guidance to junior agents.
Ensure accuracy in documentation and compliance with processes.
Contribute to training and coaching initiatives.
Consistently meet or exceed performance metrics and service levels.
Provide feedback or report to immediate supervisor on performance, recurring issues or customer pain points
Perform other administrative tasks as needed to support the team<...