Senior Operations Manager — AI-Driven Logistics Lead

A leading logistics firm in Quezon City is seeking an experienced Senior Operations Manager to oversee operations within a dynamic, customer-centric organization. This full-time role focuses on leading service delivery for a logistics account, managing teams, optimizing processes, and driving continuous improvement utilizing AI-assisted tools. Candidates should have at least 15 years of experience in operations or BPO, with a strong background in logistics and the ability to manage SLAs and KPIs effectively.
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