Senior Operations Manager, Global Service Support Centre

Transaction Network Services

Full time Kuala Lumpur, Federal Territory of Kuala Lumpur Operations Specialties Managers

Posted:

June 16, 2026

Location:

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Description
 : (including but not limited to)·24/7 Accept/Orchestrate Service Desk & NOC Operations
Overall accountability for 24/7 Level 1 Service Desk operations including the APAC Regional TNSLink Support Team
Ensure consistent performance across TNSLink NOC and Accept/Orchestrate Service Desk.
Ownership of ITIL-aligned incident, service request, and escalation processes.
Provide ‘high level’ backstop to shift supervisors in ensuring pro-active ticket queue management
·Incident & Major Incident Management
Senior escalation authority for critical incidents.
Coordinate cross-functional response during service-impacting events.
Oversee root cause analysis and corrective actions.
Comply with TNS incident management policy and process to ensure the effective management of all service incidents
Drive TNS vendors in resolution of service incidents forming part of TNS service, but which are o...
                

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Job Overview

Job Type: Full time

Location: Kuala Lumpur, Malaysia

Posted: June 16, 2026

Deadline: July 26, 2026