Senior Operations Manager - NAM Commercial Support

Job Summary

The Senior Operations Manager is responsible for overseeing multiple operational teams to ensure efficient, accurate, and timely execution of business processes. This role drives operational excellence, manages performance, and implements strategic initiatives to improve productivity, customer satisfaction, and compliance with company standards. The position requires strong leadership, analytical skills, and the ability to collaborate across departments and regions.

Key Responsibilities

Team Leadership & Management

• Lead and manage teams focused on order management, claims processing, and related operational functions.
• Coach, mentor, and develop team leaders to build high-performing teams.

Operational Excellence

• Monitor KPIs and SLAs to ensure service quality and adherence to client and company standards.
• Identify process gaps and implement continuous improvement initiatives...