Senior Operations Manager

Are you a strategic operations leader who knows how to turn governance, risk and compliance into measurable performance? Our client is seeking a Senior Operations Manager to take ownership of operational performance, contract management and strategic optimisation across the business.

Responsibilities:

• Provide strategic input into business planning and drive continuous operational improvement
• Direct and coordinate operations in line with contractual, regulatory and governance requirements
• Manage and review outsourced operational contracts, including SLA adherence, fee negotiations, and performance reporting
• Lead process optimisation, cost efficiency initiatives and operational transformation projects
• Oversee operational risk management, mitigation strategies and compliance with applicable regulations
• Manage and report on operational budgets, ensuring strict adherence and financial discipline
• Strengthen stakehold...