Senior Operations Manager

The Senior Operations Manager is responsible for overseeing the end-to-end operations of The TOP, Penang, ensuring exceptional guest experience, operational efficiency, revenue optimisation, and strict adherence to safety and compliance standards. This role leads multiple attractions and teams while working closely with management to drive performance and continuous improvement.

Key Responsibilities

• Operations & Performance Management
• Lead and manage daily operations across all attractions, outlets, and facilities within The TOP.
• Ensure smooth day-to-day operations while achieving operational KPIs, revenue targets, and guest satisfaction benchmarks.
• Monitor and optimise manpower deployment, schedules, and productivity.

Leadership & Team Management

• Lead, coach, and develop operations managers, supervisors, and frontline teams.
• Foster a strong service culture focused on safety, professionalism, and guest ...