Job Description
Unify CX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team.
Role: Senior Operations Manager
Work Location/Setup: Philippines | On-Site
Shift Schedule: 5-day work week | Shifting Schedule | Graveyard
Benefits: Day 1 HMO | Day 1 Life Insurance
What Will You Do?
As the Senior Operations Manager, is responsible for the running of the day-to-day operations of the accounts/ lines of business in the contact center operations. The role includes being one of the main points of contact with clients and is also responsible for managing the performance of Operations Managers (OMs) and/ or Team Leaders in the operations department.
As an SOM, the role also requires meeting/exceeding service level agreements (SLA's) defined in any statement of work with UnifyCX. clients.
The SOM is also responsible for the coaching, support and development of operations staff and ensuring operational...
Apply for this Job
Submit your application for the Senior Operations Manager position at Unify CX.
Apply Now Save for Later