Senior Operations Support Engineer

KEY RESPONSIBILITIES:

• Leadership and Management: Lead infrastructure engineering teams to deliver comprehensive managed services for entire IT infrastructure environments. Direct desktop engineering teams to provide first-level support and technical problem resolution for end-user communities.
• Strategic Operations: Oversee and direct daily IT infrastructure operations, ensuring reliable and secure system, service, and application performance. Monitor and manage incident response for business-critical systems with focus on timely resolution to prevent operational delays and service outages.
• Organisational Engagement: Demonstrate capability to engage effectively with organisational management whilst establishing guidelines, policies, and procedures with strong execution oversight. Manage multiple concurrent deadlines as a self-directed professional with appropriate prioritisation skills.
• Operational Excellence: Monitor and respond to dat...