Senior Patient & Customer Experience Specialist

**Req Number** 188784

Job Description
Collaborates and facilitates inter-departmental functions to support optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to promote patient and family centered care culture, care delivery and hospitality.

Job Responsibility

Role models Culture of C.A.R.E. and patient-centered organizational values. Initiates and maintains ongoing communication with patients, families and team.
Creates, implements and evaluates patient/customer experience-based programs, projects and initiatives.
Gathers and analyzes internal and external best practices to develop presentations, documents and reports; shares findings with leadership.
Demonstrates advanced understanding of how to collect and interpret patient experience feedback, data and performance metrics.
Collaborates with site-based leadership to lead and sustain patient experience strategic plan.
Partic...