Senior Payments Hardware Specialist at Stripe

Join Stripe as a Senior Payments Hardware Specialist, where you can innovate user experiences for businesses accepting in-person payments. Your troubleshooting skills will be essential in a supportive hybrid work culture.
In this full-time role, you'll be instrumental in supporting complex payment hardware solutions, engaging with enterprise clients to resolve issues related to integrations and connectivity. Bringing over five years of experience, you’ll analyze user difficulties through in-depth diagnostics. Your collaboration with the Terminal Engineering team will directly impact the product's evolution and user satisfaction.
Key Responsibilities:
• Guide enterprise users on payment hardware integration
• Troubleshoot and resolve device-related issues promptly
• Identify user pain points and communicate them to engineering
• Enhance support documentation for better user guidance
• Collaborate cross-functionally to drive user experience improvements
Requiremen...