Senior Pega Production Support Engineer

Job Location: Cyberjaya

Job Type: Contractual job

Salary: RM12000 per month

Production Support Engineer - PEGA Platform

Job Responsibilities:

• Provide Level 2/3 support and be able to understand the application architecture and interface.
• Monitor and promptly respond to incoming incidents and service requests related to Pega applications, demonstrating a deep understanding of Pega's architecture and components.
• Analyse issue raised by users or reported by monitoring system.
• Perform impact analysis and suggest workaround solution.
• Follow-up and follow-through with team on the resolution until issue is permanently fixed.
• Understand the job dependencies and recover the job if there is any job failure.
• Be able to define and implement job automation.
• Support regular OS/DB/application servers patching and simulation of DR scenarios.
• Be able to specify the monitoring requirement a...