Senior Pensions Administrator

Role Summary

The Senior Pension Administrator Role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Provide administration services to customers, working to agreed targets
• To complete / check casework and provide feedback
• Resolving customer enquiries (oral and written)
• Drafting of non-standard correspondence in response to customer enquiries
• Performing and issuing pensi...