Senior Platform and Compute Engineer

About the job Senior Platform and Compute Engineer

Senior Platform and Compute Engineer - 12 MonthContract

Responsibilities

Maintain service availability for customers by:

• Performing routine maintenance
• Proactively monitoring alerts and status changes
• Perform project-related duties for new and changing infrastructure deployments as required.
• Regularly update customers on the progress of incidents, problems, and changes via telephone and email.
• Regularly update The Company's ticketing systems (Service Now / Autotask) with quality notes on incidents, problems, and change requests.
• Complete customer Change Requests, including:
  • Impact and risk analysis
  • Implementation (including out-of-hours where required)
• Provide technical consultancy across the business to support the integrity and performance of Platform and Compute initiatives.