Senior Policy Officer – A&H Claims SRA

Senior Policy Officer – A&H Claims SRA page is loaded## Senior Policy Officer – A&H Claims SRAlocations: Cebu, Philippines: PHI - Manilatime type: Full timeposted on: Posted Todayjob requisition id: # # **Primary Details**Time Type: Full timeWorker Type: EmployeeProvide technical support to the team and assistance to the team leader by being the subject matter expert on the process he/she handling.**Primary Responsibilities**• Provide recommendations on business improvement (e.g. opportunity on TAT/SLA)•Maintain product, system and process knowledge• Ensure compliance with QBE policies, procedures and relevant legislations•Establish and maintain a good working relationship with stakeholders• Resolve escalated complaints in a timely manner•Provide Subject Matter Expertise on all product and processes• Allocate workload, Manage workflow and ad-hoc requests including performance dashboards and KPIs• Assist CSOs in processing daily transactions• Take and resolve escalations in r...