Senior Principal Engineer, Critical Support (Remote MX)

A SaaS company in manufacturing is seeking a Principal Engineer who will act as a senior technical authority within the Critical Support Team. The role emphasizes resolving complex customer issues through proactive investigation and mentorship of engineers. Candidates should have 6+ years of experience in enterprise product support, with strong analytical skills and a focus on customer satisfaction. This position allows for remote work based in Mexico and emphasizes cross-functional collaboration to drive systemic improvements.
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