Senior Principal Manager of Customer Success

Join PagerDuty as a Senior Principal Customer Success Manager, where you'll guide clients in their digital transformation journeys. This role targets executive relationships and product integration for maximum impact.

In this senior position, you'll build trusted relationships at key customer levels while promoting PagerDuty solutions. Collaborating closely with clients' IT and Engineering teams, you will guide best practices for operational success and product adoption. The role includes up to 25% travel for important strategy meetings with clients.

Key Responsibilities:
• Establish trusted advisor rapport with executive stakeholders
• Demonstrate PagerDuty features relevant to client business
• Assist in navigating process and change management
• Identify and manage risks to client goals
• Produce and present comprehensive product adoption paths

Requirements:
• 8–10 years in customer success roles required
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