Senior Problem, Incident and Event Management Engineer

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The Senior Problem, Incident and Event Management Engineer facilitates the coordination and restoration of services impacting key technology platforms and applications. This role serves as a central point of contact for high-priority incidents, driving timely resolution while minimizing business impact. The position requires advanced analytical skills to evaluate complex issues, along with the ability to coordinate cross-functional teams and manage notifications across technical, business, and leadership stakeholders.

The Senior Problem, Incident and Event Management Engineer is responsible for managing the full lifecycle of incidents from detection through resolution. This role requires strong leadership, decision-making, and communication skills to effectively manage high-pressure situations with minimal oversight.

Key responsibilities include:

+ Coordinating incident resolution in partnership with the Rest...