Senior Process Associate-Customer Service

Customer Service RepresentativeJob Type: Full Time, OnsiteLocation: Aguadilla, Puerto RicoRole Summary:You will be responsible to own all interactions and troubleshooting. This is of a high level nature and typically involves a system that prompts them with questions to ask the customer and things to check on. If that does not solve the issue, then they transfer the customer to FirstNet Technical Support.Essential Responsibilities:Post-sales operational support and expertise to meet the needs of business Customers’ key contacts, such as Authorized Order Placers (AOPs) and telecom managers of Client enterprise accountsAssist key contacts with overall wireless program management including: billing/reporting product support, billing inquiries/issues, payment processing, account and Service Level changes such as rate plans, features, etc. (single transaction and bulk changes), equipment troubleshooting and upgrades, network troubleshooting, general service information, international callin...