Senior Processor Warranty

Purpose & Overall Relevance for the Organization:  

Secure customers/consumers’ privilege as solving their complaints on our products. Increase brand image thru their satisfaction on our products and service in order to support our sales goal

Key Responsibilities:

Responsible for delivering outstanding ASC thru timely processing of repair and shipping so that customer/consumer could repurchase our products again.

• Answering AS inqury calls for warranty issues properly
• Communicate with customer/consumer on the criteria for judging defects products
• Make judgements for loss responsibility of manufacturer, retailer or consumer.
• Arrangement in resolving customer/consumer complaints.

Key Relationships:

• Internal : Sales, Finance, Demand Planning, Sales Ops, IT, HR
• All Customers/Cosumers

Knowledg...